Secure Delivery

We aim to offer a reliable and transparent shipping experience across our product range. While most items listed on our website will display current stock availability, delivery times may vary depending on the item and the supply chain. We carry a substantial amount of stock ourselves and work closely with our suppliers to ensure most orders are delivered within 3 working days. Please note that any availability shown is indicative and not guaranteed, as it may be affected by external logistical factors beyond our control.

Delivery Times

Due to ongoing strain on UK courier networks, especially during periods of high demand, timed deliveries are not always guaranteed. While we do everything we can to dispatch promptly, customers may experience minor delays in transit.

Specialist Deliveries

Larger or more sensitive items like high-capacity battery systems may require specialist logistics providers. These couriers are experienced in handling such goods but may not offer live tracking or specific delivery slots.

Multiple Shipments

For orders containing multiple items, dispatch may occur via more than one carrier depending on size, weight, and courier restrictions. As a result, components of your order may arrive separately.

Same-Day Dispatch

Orders placed by 12:00pm (Noon) on a working day will generally be dispatched the same day, subject to stock availability. If you require confirmation of stock before ordering or wish to enquire about delivery times, please contact us directly on 0333 5777 488.

Remote & Offshore Locations

Deliveries to areas such as Northern Ireland, the Highlands, Channel Islands, Isle of Man, Scilly Isles, and other non-mainland UK regions may incur additional charges. Please contact us for a bespoke delivery quote.

Order Acceptance

Please be aware that confirmation of payment and an automated acknowledgement email does not constitute acceptance of your order. In cases of pricing errors, stock discrepancies, or suspected misuse of goods, we reserve the right to cancel the transaction and issue a full refund.

Goods Damaged in Transit

All deliveries must be inspected promptly upon arrival. If your order appears damaged on delivery, refuse the delivery or ensure the courier records it as damaged before you sign. Any visible damage should be clearly marked on the delivery note.

 

It is essential that we are notified of any damage within 24 hours of receipt. Claims made after this period are unlikely to be accepted by our carriers, and we will be unable to process a replacement or refund. Please report any issues to our customer service team no later than 48 hours after delivery, but ideally within the first 24 hours to ensure a valid claim can be pursued.